In addition to the right of cancellation in condition 5 above, we operate a Returns Policy. If for any reason you are not satisfied with any products bought from this website you may return them to us within 28 days of purchase for a refund or exchange. All items must be returned 'as sold': in resalable condition, unworn, in original packaging with all swing tickets attached. If a returned item fails to meet one of these requirements we cannot accept the item back. On the back of the invoice / dispatch note is a returns form and label which both explains the returns process and requires you to complete the appropriate section so we know what action to take.
When returning items for exchange, an additional postage charge will be required to re-send the exchanged item. When returning an item for a refund we are unable to reimburse the return postage charge. No personalized item can be returned.
To return a product under this Returns Policy please send the item to:
Sportsworld (NE) Ltd
37 Market Street
UK, NE66 1SS
You must provide us with the original invoice, despatch note or other proof of purchase.
Faulty / Defective Goods:
If the manufactures recommended cleaning instructions are followed and the product has been used for its intended purpose, generally almost all faults will appear within the first 3 months after purchase. For this reason you may return any faulty item up to 3 months after the date of purchase. This product would then be professionally inspected for any faults of manufacture and a judgement made. If the damage to the product is deemed accidental damage/wear and tear, the product will be returned to the customer. If the inspection reveals any fault of manufacture then the product will be exchanged for new replacement product or fully refunded. If a product is deemed faulty, we will re-emburse you with reasonable costs of your return shipping charge if you include a receipt.
Under extreme circumstances, providing the product does not show excessive wear or neglect, a product may still be defective after 3 months of purchase. You may therefore return the item for an assessment by one of our specialists. These products may take longer to evaluate as often the manufactures approval or intervention is needed. Unfortunately, after this period of time, any products that are sent back to us for an inspection are done so at the customers own risk. We can not guarantee to be able to offer any refund or replacement on products returned to us after this period of time.
We evaluate each returned faulty product professionally and as quickly as possible with an aim to keep every customer satisfied with the highest level of customer service possible.
Please note: all faulty goods must be clean, dry and free from dirt and mud; we will not process any return we deem to be too dirty or wet.Customized and personalized orders Please allow up to 14-21 working days for dispatch on all personalized items. Please Note that due to the customized nature of a these products, we are unable to offer any refunds or exchanges on personalized items. Sportsworld NE Ltd cannot accept any responsibility for incorrect sizes ordered once a garment has been personalized. Please ensure that names, initials and squad numbers are correctly spelt at the time of ordering. This does not affect your statutory rights.